Last Updated: August 20, 2026
At ThemeGenix, we want you to be satisfied with your purchase. This Refund Policy explains the refund rights and procedures applicable to purchases of digital products available through ThemeGenix. ThemeGenix sells digital products including WordPress themes, HTML templates, website templates, and other downloadable digital website resources. For purchases processed through Paddle, Paddle acts as the Merchant of Record and handles payment processing, applicable taxes, order-related payment matters, and refunds in accordance with its applicable terms and policies.
1. 14-Day Money-Back Guarantee
You may request a full refund within 14 days of the date of your purchase, without providing a reason. We do not require you to demonstrate a technical problem, prove that the product is defective, or meet any other condition in order to request a refund within this 14-day period. The 14-day refund period applies to eligible purchases of ThemeGenix digital products purchased through our website and processed through our payment provider.
2. How to Request a Refund
To request a refund, please contact us within 14 days of your purchase. You can contact our support team at: support@themegenix.com
Please include the following information where available:
- Your name
- Email address used for the purchase
- Order or transaction ID
- Product name
- Date of purchase
For purchases processed through Paddle, you may also use the refund/support options provided in your Paddle purchase receipt or through Paddle’s buyer support system.
3. Refund Processing
For purchases processed through Paddle, refunds are handled through Paddle as the Merchant of Record. Once a refund is approved or otherwise determined to be payable under the applicable refund terms, the refund will generally be returned to the original payment method used for the transaction. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
4. Access After a Refund
When a refund is issued, your right to use the refunded product ends. You must stop using the refunded product and delete any copies of the product that you have downloaded or stored. This includes removing the refunded product from websites or projects where applicable.
5. Digital Products
ThemeGenix products are delivered digitally. Products may include downloadable files such as WordPress theme files, HTML template files, documentation, graphics, and other digital resources. A refund request made within the 14-day refund period does not require you to provide a specific reason or demonstrate a technical issue. Where applicable law provides consumers with additional or non-waivable rights regarding digital content, those rights will continue to apply.
6. Products That Are Not as Described or Have Technical Issues
If a product is materially different from its description, contains a significant defect, or has a technical issue that prevents it from functioning as reasonably described, please contact us so that we can assist you. Our support team may help identify and resolve product-related issues. Nothing in this Refund Policy limits any mandatory consumer rights that apply to you under applicable law.
7. Fraudulent or Abusive Transactions
We reserve the right to take appropriate action in cases involving suspected fraudulent transactions, payment fraud, unauthorized purchases, refund abuse, or other unlawful activity, to the extent permitted by applicable law and the policies of our payment provider. This section does not limit any applicable statutory consumer rights.
8. Multiple Purchases
If you accidentally purchase the same product more than once, please contact us as soon as possible. Eligible duplicate purchases may be refunded in accordance with this Refund Policy and the applicable payment provider’s procedures.
9. Third-Party Products and Services
ThemeGenix sells its own digital products and does not provide refunds for unrelated third-party products, services, hosting, plugins, domains, software licenses, or services purchased separately from ThemeGenix. Where a third-party product or service is purchased independently from ThemeGenix, its own refund terms will apply.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our products, payment providers, legal requirements, or business practices. The version of this policy applicable to a purchase will be the version in effect at the time of the transaction, unless otherwise required by applicable law.
11. Contact
If you have any questions about this Refund Policy or would like to request a refund, please contact:
Website: ThemeGenix
Email: support@themegenix.com
For purchases processed through Paddle, Paddle’s applicable Buyer Terms and Refund Policy may also apply. Where mandatory consumer protection law provides greater rights, those rights will prevail.