Last Updated: July 20, 2026
Thank you for purchasing a digital product from ThemeGenix. Because our products are digital goods that can be downloaded and accessed electronically, we have a specific refund policy for purchases made through our website.
1. Digital Products
All products sold through ThemeGenix are digital products. Once a purchase has been completed, the product may be delivered or made available for download electronically.
Because digital products cannot be physically returned, refunds are generally not available once a product has been purchased and downloaded or accessed, except where required by applicable law or in the specific circumstances described below.
2. When You May Request a Refund
You may contact us to request a refund if:
- You accidentally purchased the same product more than once.
- You were charged multiple times for the same transaction due to a technical error.
- The purchased product has a significant technical issue that prevents it from functioning substantially as described, and we are unable to provide a reasonable solution.
- The product is materially different from its advertised description.
- A refund is required under applicable consumer protection laws.
Refund requests are reviewed on a case-by-case basis.
3. Refunds for Technical Issues
If you experience a technical problem with a product, we recommend contacting our support team before requesting a refund.
We will make reasonable efforts to investigate and resolve legitimate technical issues.
Depending on the situation, we may provide:
- Technical assistance
- Installation guidance
- A corrected or updated product file
- A product update
- Another reasonable solution
If the issue cannot reasonably be resolved, we may consider a refund where appropriate.
4. Refunds Are Generally Not Available For
Refunds are generally not provided for the following reasons:
- You changed your mind after purchasing the product.
- You no longer need the product.
- You purchased the wrong product by mistake.
- You do not know how to install or use the product.
- The product does not meet personal preferences that were not part of the product description.
- You purchased the product without checking the documented requirements or compatibility information.
- You expected the product to include features that were not advertised.
- You are unable to use the product because of unsupported third-party software or hosting configurations.
- You have already downloaded or accessed the product and simply changed your mind.
However, nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
5. Refund Request Process
To request a refund, please contact us using the email address below.
Include the following information:
- Your name
- Email address used for the purchase
- Order or transaction ID
- Product name
- Reason for the refund request
- A detailed description of any technical issue, if applicable
Providing complete information helps us review your request more efficiently.
6. Refund Review
We will review refund requests individually and may request additional information when necessary.
We aim to respond to refund requests within a reasonable period.
If a refund is approved, the refund will generally be issued to the original payment method used for the purchase, subject to the payment provider’s processing procedures.
7. Payment Processor Refund Policies
Payments may be processed through third-party payment providers such as Paddle or Stripe.
Depending on the payment method and payment provider used for your purchase, additional terms or procedures may apply to refunds and payment disputes.
If your transaction was processed by a third-party payment provider, the applicable provider may also have its own refund and dispute procedures.
8. Chargebacks and Payment Disputes
Before initiating a payment dispute or chargeback, we encourage you to contact our support team so that we can attempt to resolve the issue directly.
We will cooperate with legitimate payment disputes and provide relevant transaction information to the payment processor when necessary.
9. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be published on this page, along with an updated “Last Updated” date.
10. Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us:
Website: ThemeGenix
Email: support@themegenix.com