Last Updated: July 20, 2026
At ThemeGenix (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide when using our website, products, and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you visit or use our website.
1. Information We Collect
We may collect certain information when you visit our website, purchase our products, contact us, or interact with our services.
1.1 Information You Provide
Depending on how you interact with our website, we may collect information such as:
- Your name
- Email address
- Billing information
- Account information
- Support requests and messages
- Information you provide when contacting us
We only collect information that is reasonably necessary to provide our products and services or communicate with you.
1.2 Payment Information
Payments for our products may be processed by third-party payment providers such as Paddle or Stripe. We do not directly store or process your complete credit card or payment card details on our servers. Payment information is handled by the applicable third-party payment provider according to their own privacy policies and terms.
When you make a purchase, the payment provider may collect and process information necessary to complete the transaction, prevent fraud, comply with applicable laws, and provide payment-related services.
1.3 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Referring website
- Date and time of your visit
This information may be used to understand how visitors use our website, improve performance, detect security issues, and maintain the reliability of our services.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and manage purchases
- To provide access to purchased products
- To provide customer support
- To respond to inquiries and requests
- To send important service-related communications
- To improve our website, products, and services
- To monitor and maintain website security
- To prevent fraud and abuse
- To comply with applicable legal obligations
We may also use aggregated or anonymized information for analytical and business purposes. Such information does not identify individual users.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, analyze website traffic, and improve the user experience. Cookies are small text files stored on your device by your browser. You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
4. Analytics
We may use third-party analytics services to understand how visitors interact with our website. These services may collect information such as page views, device information, approximate location, and user interactions. We use this information to understand website performance and improve our content, products, and user experience.
5. Third-Party Services
We may use third-party service providers to operate certain parts of our business, including payment processing, hosting, analytics, email communication, security, and customer support. These third parties may process personal information only as necessary to provide their services or as otherwise permitted by applicable law. We recommend reviewing the privacy policies of third-party services you use when interacting with our website.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations. The exact retention period may vary depending on the type of information and the purpose for which it was collected.
7. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise an applicable privacy right, please contact us using the information provided below.
9. Children’s Privacy
Our website and services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. International Users
Depending on where you live and where our service providers operate, your information may be processed or stored in countries other than your own. Where required by applicable law, we take appropriate measures to protect personal information transferred across borders.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make changes, we will update the “Last Updated” date at the top of this page.
12. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Website: ThemeGenix
Email: support@themegenix.com